Handling Complaints

Course Sypnosis:

This course is targetted to help learners understand customers’ expectations and what causes complaints. Learners will have practical exercises to learn how to handle difficult customers and how to manage their responses in writing and speaking.

At the end of the lesson, learners will be able to conduct effective service recovery and retain customer loyalty.

Suitable For:

Personnel in the Service industry

Personnel in the Sales industry


Basic English Proficiency

Learning Style:

Case Study & Role Play

Course Duration:

8 hours with lunch break and tea breaks provided for

Course Fees:


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